"Customer service is reactive, whereas customer experience is, by nature, proactive"
David Reid, CCXP

 The Customer Centric Podcast!

With a focus on Central Eastern Europe (CEE), we discuss local and global trends in Customer and Employee Experience. 

Real tips, real experiences from real professionals!

Helping you to be what you should be! 

Be What You Should Be

We speak to professionals who have a keen interest in customer experience (CX) and understand the importance of  why CX should be a key focus for all companies.    

 

This podcast is for anyone looking to gain valuable insight into the world of CX on a local and global level.

 

Our guests from various industries share their thoughts on current CX trends as well as update us around their own successes, challenges and future CX goals.